General Information

Airport Transfers

The Meeting will be held at the Gold Coast Convention and Exhibition Centre. The Centre is an easy drive from both Brisbane and Coolangatta Airports. 

From Gold Coast Airport

For international and interstate visitors arriving at the Gold Coast’s local airport, Coolangatta, the following options are available.

Shuttle Bus: 

Pre-booking is recommended and can be done online at the website below. One way or return coach transfers between your hotel & the Gold Coast Airport are available. 
Website: http://gcshuttle.com.au/airport-transfers/
Phone: 1300 655 655 
Cost (approx): AUD21.00 one way, AUD41.00 return

Taxi:

Gold Coast Cabs

From Coolangatta Airport to the Symposium venue (the Gold Coast Convention and Exhibition Centre) the approximate cost is AUD 52.00 one way.
Website: http://www.gccabs.com.au/ 
Phone: 131 008

G:Link:

Light rail will be available from key hotels, more information will be provided in due course.

From Brisbane Airport

For international and interstate visitors arriving at Brisbane Airport, the options for travelling to the Gold Coast are via coach, taxi or airtrain. The journey takes approximately 75 minutes.

Coach:

Con-X-ion

Pre-booking can be arranged and is recommended for early and late arrivals.
Website: http://www.con-x-ion.com/ 
Phone +61 7 3358 9700 or 1300 664 700 
Email: reservations@coachtrans.com.au 
Cost (approx): From AUD49.00 one way, AUD91.00 return

Train:

Airtrain

The Airtrain service leaves from Brisbane Airport every half hour (15 minutes during peak times) throughout the day between 5:00am and 8:00pm. Travel time is 90 minutes on the train to Nerang station, and approximately 15 minutes drive to the Gold Coast Convention and Exhibition Centre. Online bookings receive 10% off. Website: www.airtrain.com.au
Phone: +61 7 3216 3308
Cost (approx): From A$31.00 one way, A$59.00 return

Airtrain Connect – Transfer Service

The AirtrainConnect service includes the train to a Gold Coast station, and then a chauffeured vehicle to your accommodation or the Gold Coast Convention and Exhibition Centre. When you arrive at the Brisbane airport, Airtrain staff will arrange your tickets and advise which Gold Coast train station to disembark at. When you arrive at the Gold Coast, your driver will be waiting with your name on a sign to take you to your destination. 
Website: www.airtrain.com.au
Phone: 1800 119 091 
Email: reservations@airtrain.com.au 
Cost (approx): From A$50.00 one way, A$90.00 return

Time

The Gold Coast is 10 hours ahead of Greenwich Mean Time and does not operate Daylight Savings Time.

Climate and Clothing

At the Gold Coast, the average temperatures per quarter are as follows:

  • Spring (Sep-Nov): 16.9 – 25.4°C (62.4 – 77.7°F)
  • Summer (Dec-Feb): 21 – 28.4°C (69.8 – 83.1°F).
  • Autumn (Mar-May): 18 – 25.7°C (64.4 – 78.2°F)
  • Winter (Jun-Aug): 12.5 – 21.5°C (54.5 – 70.7°F)

Generally Australians are informal dressers.  Please refer to the information on the social program for dress codes at functions organised as part of the Meeting as some of these may require formal evening dress.

Shopping

Gold Coast shops are typically open from 0900 to 1730 hours during the week. Weekend trading hours are usually from 0900 to 1800 hours on Saturday and 1000 to 1700 on Sunday.

Banking and Currency

Decimal currency is used in Australia with the dollar as the basic unit (100 cents = A$1). Notes come in A$100, A$50, A$20, A$10 and A$5 denominations.  Coins come in 5c, 10c, 20c, 50c, A$1 and A$2 denominations.  Currency exchange facilities are available in most banks, hotels and airports and operate normal business hours.  Credit cards are accepted at most restaurants and shops, the most widely used being Mastercard, Visa and American Express.

Eating Out

Bistros, restaurants, cafes and coffee shops offer varied menus, prices and decor.  Local specialties such as seafood and Australian wines are worth trying.  At some restaurants you can keep the liquor bill down by taking your own wine or beer.  These are called “BYO” restaurants, an abbreviation for “bring your own”.

Electricity

Electrical current is 240/250V, AC 50Hz.  The Australian three-pin power outlet is different from that in many countries, so you will need an adaptor.  If your appliances are 110V, check if there is a 110/240V switch.  If not, you will need a voltage converter.  Universal outlets for 240V or 110V shavers are usually found in leading hotels.

Goods and Services Tax (GST) / Tourist Refund Scheme (TRS)

All prices quoted in this brochure are inclusive of 10% GST (Goods and Services Tax), unless otherwise specified.  GST applies to most goods and services in Australia.

The Tourist Refund Scheme (TRS) is administered by the Australian Customs Department and enables travelers departing from Australia to claim a refund of the GST and Wine Equalisation Tax (WET) paid on goods bought in Australia.  For detailed information on the TRS visit the website of the Australian Customs and Border Protection Services of the Australian Government.

Insurance

Registration fees do not include insurance.  It is strongly recommended that at the time you register for the Conference and book your travel you take out an insurance policy of your choice.  The policy should include:

  • Loss of fees/deposit through cancellation of your participation in the Conference or through cancellation of the Conference,
  • Loss of international/domestic air fares through cancellation for any reason,
  • Loss of tour monies through cancellation for any reason including airline or related services strikes within Australia,
  • Failure to utilise tours or pre booked arrangements due to airline delay,
  • Force Majeure or any other reason,
  • Medical expenses (including sickness and accident cover),
  • Loss or damage to personal property,
  • Additional expenses and repatriation should travel arrangements have to be altered,
  • Medical expenses.

The Meeting Managers cannot take any responsibility for any participant failing to arrange their own insurance. This insurance is to be purchased in your country of origin.

Language

The official language for the Meeting is English.

Passport and Immigration (VISA)

 

All visitors to Australia must have a valid visa to travel to and enter Australia.  Welcome letters can be requested by emailing the Meeting Managers (contact details in footer of the website) following completion of Conference registration.  For VISA information please download the following information factsheet from the Australian Immigration Office.

Note – it is strongly recommended that Australian visa applications are lodged at least two months prior to departure from your point of origin.

 

Photography

 

The Meeting Managers have arranged for photography onsite throughout the event.  The images may be used for post-Meeting reports, case studies, marketing collateral and supplied to industry media if requested.  If you do not wish for your photo to be taken, please inform the photographer and move out of camera range.

Planning your Travel

Because of time changes and jet lag, we suggest you arrive in Australia a few days prior to the commencement of the Meeting.  This will enable you to relax and familiarise yourself with your hotel and its surrounds before the start of the event.

Privacy

Australia operates under the Privacy Act 1988 (Cth), as amended, and the Privacy Amendment (Notifiable Data Breaches), 2017.  The objective of these is to protect the right of the individual to privacy of their information.

Europe operates under the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), a regulation in EU law on data protection and privacy for all individuals within the European Union. The GDPR aims primarily to give protection to citizens over their personal data.  The legislation was adopted on 27 April 2016.

The Conference Managers comply with these legislations and are committed to protect the right of the individual to privacy of their information.

Arinex will not sell your personal information to third parties.  If you believe that any information we are holding on you is incorrect or incomplete, please email us and we will promptly correct the information.  You may also withdraw your consent for use of your information by advice to us in writing.

 Why do we wish you to provide your information?

We require your information to facilitate provision of information to you regarding the Conference and to facilitate your participation in the Conference.  Information collected in respect of your proposed participation in any aspect of the Conference will be used for the purposes listed below.  You can give or withhold your consent for each or all of these uses.  Please indicate your preferences when completing your registration form but please note that we will be unable to forward any information relating to the Conference or to communicate with you regarding your registration if you select ‘no’ to point 1.

What we will do with your information?

  1. Planning and conduct of the Conference including arrangements for your participation (e.g. accommodation booking);
  2. In the Delegate List published for the Conference;
  3. May also be provided to organisers of future occurrences of this Conference;
  4. May be used to provide you with information of other relevant events in your area of interest.

Important Notes:

  • The parties who will have access to your information (subject to your preference selections on above points) are the Conference Managers, the Conference host organisation (points 1 and point 4), delegates, sponsors and exhibitors of the Conference (point 2) and any future organisers of the Conference (point 3).

The parties mentioned above will rely on your above consent indications for the purposes of compliance.

  • You may withdraw your granular consent at any time by notice in writing to the Conference Managers.
  • You are entitled to access the information held by written application to the Conference Managers.

For further information please see our detailed corporate Privacy Statement at link

Quarantine

Australia is free from many plant and animal diseases prevalent in other countries.  Very strict quarantine rules apply to the import of animals and plants which cannot be brought into the country without prior application.  Animal and plant products are also restricted.

For more information see the ‘Information for International Travelers’ on the Australian Quarantine and Inspection Service (AQIS) website.

Tipping

Tipping is not as widespread or regulated in Australia as it is in other parts of the world.  Tipping is at your prerogative; a reward for service. A gratuity of about 10% is usual in restaurants if good service is received.  Tips for taxis are regarded as optional.

Vaccination

There is no vaccination required for entering Australia.  However, if you enter Australia from a yellow fever declared country but do not hold a vaccination certificate you will receive a Yellow Fever Action Card for further information.  More information can be found on the Department of Health of the Australian Government website.